COVID-19 Response

COVID-19 Response

The health and safety of our residents, their loved ones, and our staff are of our utmost concern.


As of March 12th, 2020, our community began enforcing a strict no- visitors policy. Anyone coming to visit with residents is strongly encouraged not to enter the building and utilize video chat conferencing instead. All medically necessary visits are allowed. Anyone entering the building including staff and medical personnel will have their temperatures taken and must sign in and answer a COVID-19 questionnaire. Additionally, no outside entertainers have been permitted to enter the building for the time being.

Activities and Social Gatherings

We understand the need for residents to have socialization and have therefore implemented all group activities to be limited to a maximum of 10 people so that we can practice proper social distancing with residents sitting at least 6 feet apart from one another. Daily activity pamphlets will be distributed to all residents who wish to remain in their rooms. Group dining has been limited to residents who are in need of extra supervision, and all others are encouraged to eat in their rooms. Meals will be delivered at our designated mealtimes. Those dining in the main dining are encouraged to practice social distancing, and all communal condiments, as well as linen tablecloths and napkins, have been removed from the tables.

Cleanliness and Hygiene

Our team of in-house cleaning staff is extremely diligent and have been instructed to clean and disinfect constantly, especially all frequently touched surfaces such as activity supplies and doorknobs. Additionally, all staff and residents are informed of the following guidelines to prevent them from getting and spreading the virus:

  • Washing hands often with soap and water for 20 seconds. (Handwashing: Clean Hands Save Lives). Use 70% alcohol-based hand sanitizer if soap and water are not available.
  • In addition to the daily overall sanitizing, our in-house cleaning staff are required to stop what they are doing every 3 hours to to perform a surface sanitizing in their immediate area.
  • Every hour an announcement is made reminding ALL staff to stop what they are doing to have a mandatory hand wash.
  • Every 4 hours a reminder is sent out to remind ALL staff to hydrate and to encourage residents to hydrate.
  • Avoiding touching eyes, nose and mouth with unwashed hands.
  • Practicing social distancing with others including maintaining a 6 foot distance from one another.
  • Covering coughs and sneezes with a tissue or shirt sleeve, not your hands.
  • Staying home when they are sick.

Personal Protective Equipment and Sanitizing Supplies

While the world is struggling to obtain PPE and sanitizing supplies, The Plaza fortunately listened to the warnings early and have acquired enough supplies to last and are continuing to place orders with suppliers to ensure we have sufficient supplies for the future as well. We require all our staff to wear masks throughout their shift and we ask all residents who exit their room to wear a mask as well.

Daily Monitoring of Residents

We are monitoring all resident’s temperatures and oxygen levels on every shift. All abnormal readings are reported to resident’s doctor and said resident is treated with precautionary measures until their health improves.

New Residents, Residents Returning from the Hospital, and Residents who chose to exercise their rights to leave the building

All residents who are returning to the community (with the exception of residents who have gone on a leisure walk) are being asked to self-isolate for 14 days so that they can be monitored for any virus symptoms and mitigate the possibility of a spread. Additionally, any resident who is moving in or returning from a hospital will be asked to obtain a negative Covid test to confirm there is no infection of the virus prior to moving in. Please call our community for more information on how to obtain testing.

Our Amazing and Dedicated Team

Our staff is the heartbeat of our community and the reason for comfort and stability in our care. Protecting their jobs and safety is paramount so that they can continue to provide our excellent level of care. We are requiring staff to stay home when they feel ill or if anyone in their home is feeling ill. We are currently working on a program to help supplement their income while they take any leaves of absence. Additionally, we are providing meals and snacks throughout the day to ensure staff can stay in the building even while on their breaks to limit our staff’s exposure to the virus.


Selecting a senior living community comes with many questions and you don’t have to navigate them alone. Our staff is available to provide the information you need to make a confident decision. Submit a request and we will be in touch shortly.

Your message has been sent. Thank you!